Recent Why SERVPRO Posts

The Timeframe You Can Expect From SERVPRO

3/24/2019 (Permalink)

SERVPRO of La Habra/ West Fullerton has the training, experience, and equipment to make it “Like it never even happened.”

Flood damage emergencies don't stick to an 8-5 office schedule. When a pipe bursts in your client's building at midnight or over the weekend, you want a 24-hour company you can rely on to answer the call and spring into action. SERVPRO is a preferred vendor of many insurance companies because it provides such timely service. From call response to assessment briefing, these water damage specialists get to the problem in a hurry.

1. The Call

The call line at the corporate offices is always open. When your clients call the toll-free hotline to request service, they can expect an answer within the hour. The operator will take down all the pertinent information, including:

  • Location of the building
  • Type of damage
  • Potential extent of damage

Having a 24 hour call line is crucial to getting the problem handled before secondary damage can start to occur. Once the necessary information has been gathered, the team in La Habra, CA, can be mobilized to the location.

2. The Arrival

Technicians arrive on site within 4 hours of the time of the call. This fast response allows them to provide emergency cleanup to stop the damage from going any further. The water source can be found and turned off, and some of the water can be removed so it does not saturate additional areas.

3. The Assessment

Within 8 hours of the original call, your client can expect a verbal briefing of the damage that was caused and what will need to happen to remedy it. Once the building owner assents to the service, repairs can begin. You can keep up with the list of damages and costs, as well as the progress of the repair process, through the online records system.

It's important to have a 24 hour service team even for commercial properties that aren't open around the clock. Water damage doesn't stick to a traditional schedule, so you need a remediation team that doesn't limit their service to those hours either.

Where Does Mold Grow?

3/7/2019 (Permalink)

Mold spores are all around. Check your house for mold

No homeowner wants to learn they have mold, yet it’s a reality that many will have to face. In fact, nearly all homes have locations where mold can grow if you know where to look. Protect your La Habra, CA, home from expensive mold damage by using this roadmap for where to check for mold in your home.

Environment of Mold

By definition, mold is a fungus that grows from microscopic spores. These spores are everywhere in our environment and typically don’t bother anyone. The problem occurs when they find the right circumstances and start to reproduce. The perfect environment
includes:

  • Moisture
  • Darkness
  • Temperatures between 77F and 86F
  • Organic surfaces such as drywall, wood or fabric

The result is a visible stain that can be smelly and highly destructive. The key to preventing mold growth damage is knowing where to look.

Windows and Window Sills

Windows do a great job of keeping water out, but they’re not perfect. Moisture that seeps
through weak seals, or the simple condensation from humidity, can find its way to
the indoor window sill and kick off mold and mildew growth. Keep an eye on sills as
well as the bottoms of curtains where water may gather.

Air Conditioning and Heating Vents

Your HVAC systems can be a ready breeding ground for mold spores. That’s because condensation from vents, absence of light and comfortable warmth are all common factors in an HVAC system. Check yours frequently for musty odors and stains that indicate a mold presence.

Unfinished Basements

Unfinished basements are often dark, enclosed areas that are ideal for fungus growth. Prevent growth by checking these spaces for subtle leaks or condensation from appliances like washing machines, dryers or furnaces.

Mold spores are all around, but you don’t have to give them a place to call home. Check your house for mold-friendly areas or have a mold remediation company schedule a mold damage inspection today.

3 Features of Preferred Vendors

2/20/2019 (Permalink)

SERVPRO is certified with the IICRC for water, fire, and mold damage. 

3 Features Of Preferred Vendors

Most insurance companies maintain lists of Preferred Vendors for damage mitigation and restoration. These vendors usually share three features that lead insurers to consider their services more trustworthy than other businesses in La Habra, CA. Whether you are a homeowner or insurance agent, you should look for a vendor with the following qualifications.

1. Professional Certification

Insurers prefer to work with vendors that hold certifications recognized throughout the damage remediation industry. The Institute of Inspection Cleaning and Restoration Certification administers standards and credentials in every major restoration field, such as content cleaning, fire, water and mold. IICRC and other specialized certifications can make an insurance company more likely to cover a claim.

2. Cutting-Edge Services

The IICRC and other industry-leading organizations are always improving and updating standards and requirements. As a result, restoration professionals who train in a particular area are also required to obtain continuing education credits to maintain certification. These requirements are spread over several years and include updates that will enable these professionals to use the latest methods. Improved equipment and treatments can allow for faster and more thorough restoration.

3. High Service Standards

An insurance agent will also tend to prefer companies that maintain high service standards. SERVPRO makes it possible for an agent or adjuster to access franchise and company comparisons as well as data on response times and costs. This information enables insurers to make sure that each estimate is in line with similar jobs. Furthermore, franchises must sign a Participation Agreement and meet all 21 guidelines to receive Insurance Client referrals.

These features can help an insurance agent or client distinguish a Preferred Vendor from other mitigation and restoration companies in La Habra, CA. Vendor programs may vary based on the insurance company, but most insurers recognize the high quality of SERVPRO. This corporation has local franchises nationwide that respond Faster to Any Size Disaster.

What to Know About Mold Odor

12/2/2018 (Permalink)

Mold remediation in La habra,CA

Mold Odor in Your Place of Business

Did you know that mold odor is mycotoxin caused? In many cases one of the first things noticed about mold in La Habra, CA, is its scent. Even when the mold is unseen the smell can be prevalent. But why does mold smell and what can be done about it? Here’s what you may want to know about the mold odor in your place of business.

1. Why Does Mold Smell

Many people have noticed a musty odor when dealing with a mold infestation. Mold is a fungus that grows by the consumption of organic material. During this process they also release mycotoxins which are the odor carrier. This is why you can often smell mold, even when it can’t be seen.

2. What are Mycotoxins

A mycotoxin is a secondary metabolite. This means that while it is an organic compound produced by a fungi, it is not part of the reproductive process. The exact use of mycotoxins by mold is yet undetermined, however they can be toxic. Fortunately, the odor associated with these compounds allows for the mold source to be found and removed.

3. How to Remove the Odor

The thorough removal of mold and its odorous byproduct is important for the health of the building staff as well at the building structure. The process recommended by many mold remediation specialists usually includes containment, mold removal, sanitation, and prevention steps. During these steps an HEPA air filtration device can be used to clean the air. This should also remove the musty scent. Once clean you can begin taking the necessary steps to prevent any future mold growth.

Because mold odor is mycotoxin caused it’s important to deal with the source soon as possible. The area should be cleaned and sanitized, and prevention steps taken. A professional can use an HEPA air filtration device to help remedy the odor problem during the mold remediation process.

Effective Ways to Clean Your Materials Following an Office Fire

11/23/2018 (Permalink)

Smoke and soot damage in La Habra,CA

If tragedy strikes your La Habra,CA, office building and a fire breaks out, significant structural damage could result. But there’s also the potential for further problems. Your space has valuable equipment and supplies, not to mention sensitive documents and materials that you can’t afford to lose. In the most severe cases, you need an expert to handle dry-cleaning and other cleanup matters.

Why Call the Pros

You may not want to think about a fire starting in your office, but if this happens, you can’t afford to bring on anyone but the best in content cleaning. A professional cleanup crew can come to the rescue. Don’t take care of this on your own. Hire the pros for the following reasons.

  • A professional company has experience cleaning materials after fires.
  • A professional company has the right equipment and uses the most proven cleaning techniques.
  • A professional company is responsive and works quickly.

Smoke Damage

Often, smoke can be as big a culprit for damage as the actual fire can be. The pros can clean your electronics, flooring, walls, or documents that have suffered smoke damage. With high-quality equipment, the team will not only clean the materials, but they’ll remove the odors as well.

Flooring and Furniture

One of the best ways the cleanup team will remove soot and other harmful materials from your office furniture and content storage is by dry-cleaning the affected areas. The team will use high-powered methods and chemicals to salvage the damaged items and get them back into a presentable form for you.

Other Methods

Another popular way to clean items after a fire is through ultrasonic cleaning. This method is used in non-porous materials where other strategies might be ineffective. Only a highly trained professional will have access to the right tools for this cleanup effort.

Dry-cleaning and ultrasonic cleaning are two of the most popular ways to get your office back to normal following a fire. Make sure you get in touch with a professional cleanup team to make this happen in a timely manner.

Make a Flood Damage Claim in 4 Steps

11/14/2018 (Permalink)

Flooding in La Habra, CA

Follow These Four Steps

Recovering from a flood can be overwhelming. Make the process easier and reduce out-of-pocket expenses by filing a flood claim. Follow these four steps to prepare and file an insurance claim after flooding in La Habra, CA.

1. Document the Damage

Take photographs or record videos of damage to your home caused by flooding. Don't start the mitigation or cleanup process until you capture the extent of the damage.

2. Contact Your Insurance Company

Notify your insurance provider about the damage and schedule an appointment with an adjuster. You should also be aware that standard homeowner's policies typically do not cover flood claims. If you live in a region prone to flooding, you should obtain flood insurance coverage through the National Flood Insurance Program.

3. Schedule an Appointment With an Adjuster

An adjuster will assess the total amount of damage and prepare a proof of loss statement for the homeowner to sign. This is a necessary step toward filing a flood claim. Insurers may be backlogged if flooding has affected many homes in your area. If you are on a waiting list, use this time to start damage mitigation.

4. Take Mitigation Measures

Don't wait for an adjuster to arrive before starting mitigation. Once you document the condition of your home, there is no reason to let damage intensify. Most insurers will want to see proof of your efforts to limit damage in order to cover the full amount of an insurance claim.

Once you follow these measures and provide contact information to your insurance company, you have done everything that is usually necessary to file a flood claim. If you do not have flood insurance, try to apply for federal disaster assistance. This option is available if a federal disaster is declared in La Habra, CA. Insurance coverage and supplemental assistance can offset the cost of flood damage mitigation and restoration.